Delivery Information
When is the earliest that you can deliver?
For orders placed before 3pm, the orders can reach you on the next day (we deliver from Monday to Saturday).
Can you deliver to hotel and leave at hotel reception?
Yes, we can :) Just indicate your hotel's address and write "Leave at reception" under the “Apartment, suite, etc." at the check out page. You can also reach us via WhatsApp by clicking on this link here if you have any query.
Free Delivery
Yes! There is free delivery for orders above $58.
Delivery fee for order below $58 is $8.
*A surcharge of $8 will be incurred for the following locations:
- Sentosa
- Tuas
Singapore's Delivery
For all deliveries, we aim to deliver to you at your selected date and time slot promptly. However, due to the current situation, we seek your kind understanding if there happen to be rare cases of late delivery due to road traffic and weather conditions.
We aim to deliver to as many places as we possibly can. However, due to certain restrictions, we are unable to deliver to the following places:
Tuas Link, ST Kinetics, Changi Terminal 1-3 and all Boulevards, Resorts World Sentosa, Army Camps, Seletar Airport, Shipyards, Pulau Ubin, Country Clubs, Changi Cargo Complex, SATS Inflight Catering Centre 1, ST Kinetics, Turf Club Avenue, Jurong Island, and any other offshore islands.
Can I engage my own delivery operator (e.g. Lalamove, Qxpress) to pick up my items from you if I need the items urgently?
Yes, of course! This arrangement can be made separately, just contact us at 6257 8608 (☎️), 8881 9608 (Whatapps) or Sales@fragrance.com.sg (📧) – Monday to Saturday, 9am to 5pm.
International Orders
You can email us your interested items and we will be able to further advise on the delivery fees (kindly note that the delivery weight is based on higher of the actual parcel weight in KG, or volumetric weight (multiply the length x width x height in cm and divide by 6,000).
