Refund & Exchange Policy

Due to food safety, items sold are non-refundable and non-exchangeable. 

INCORRECT ITEM(S) RECEIVED

We apologize if we have sent you an incorrect item. Please inform the Customer Service Team at 6257 8608 (☎️), 9643 5603 (Whatapps) or Sales@fragrance.com.sg (📧) – Monday to Friday, 9am to 5pm with the order number and affected item name.

Replacement item(s) will be sent over to you on the next 1 to 2 working days after the verification. 

DEFECTIVE / FAULTY PRODUCT RECEIVED

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. To contact us, please WhatsApp +6588819608, call +6562578608 or email sales@fragrance.com.sg. 

REFUNDS
We allow refunds on your order if the order has not yet been processed. However, if the order had been processed, we seek your kind understanding that refund would be unable to be processed