FAQs

Q: Can you deliver the items to my house for free? 
A: Yes, your order will be sent to you at no charge when you order $58 or more. For orders below $58, there will be a delivery charge of $8.

Q: When is the earliest that you can deliver? 
A: For orders placed before 3pm, the orders can reach you the next available delivery day :)  Deliveries are available from Monday - Saturday (excluding PH). 

Q: Can you deliver to my house at a specific time frame? 
A: You may send us your request on WhatsApp at 88819608 for special requests. There will be an additional charge of $5 directly to the driver for a specific time frame within 3-hours block.

Q: What is the shelf life of the bakkwa?  
A: The vacuum packed bakkwa are vacuum sealed for a longer shelf life. Every vacuum Bak Kwa has an expiration date printed on the packaging. 

Bak Kwa are prepared daily. After opening, it's best to consume the bakkwa within 5 days. The bakkwa can be kept in the fridge and to be consumed within 30 days from date of purchase. 

Please keep the bakkwa under ambient temperature and avoid direct sunlight.

Q: How much is the minimum order?
A: The minimum order is $30.

Q: How long does it take for order confirmation? 
A: The order confirmation will be sent to your email/phone shortly after your order has been placed.

Q: Do you have a phone number or email that I can contact you at? 
A: Yes, we do. You may drop us an email at sales@fragrance.com.sg. For urgent matters, you may reach us at 6257 8608 or WhatsApp 8881 9608

Q: Can I make any changes to my order after confirmation? 
A: Changes are unable to be made to the order as every order is automatically captured by the system.

Q: I have received an incorrect item. What can be done? 
A: Please inform our staff immediately if and we will make the necessary changes for your order. Otherwise, please drop us an email at sales@fragrance.com.sg, call 6257 8608 or WhatsApp 8881 9608. 

Q: Do you ship overseas? 
A: Yes, we are able to. Just let us know your end destination and items that you would like to ship. We will source for shipping quotes and update you. No obligations to order. Just drop us an email at sales@fragrance.com.sg, call +65 6257 8608 or WhatsApp +65 8881 9608 :) 

Q: Can you deliver to hotel and leave at hotel reception? 
A: Yes, we can :) Just indicate your hotel's address and write "Leave at reception" under the “Apartment, suite, etc." at the check out page. You can also reach us via WhatsApp by clicking on this link here if you have any query.