FAQs

Q: Can you deliver the items to my house for free? 
A: Yes, your order will be sent to you at no charge when you order $48 or more. For orders below $48, there will be a delivery charge of $6.

Q: Is cooler bag included in my purchase?
A: Free cooler bag will be provided for frozen items which are $38 and above.

Q: When is the earliest that you can deliver? 
A: For orders placed before 4pm, the orders can reach you the next available delivery day :)  Deliveries are available from Monday - Saturday (excluding PH). 

 Q: What is the shelf life of the bakkwa?  

A: The vacuum packed bakkwa are vacuum sealed for a longer shelf life. Every vacuum Bak Kwa has an expiration date printed on the packaging. Bak Kwa are prepared daily. After opening, it's best to consume the bakkwa within 5 days. The remaining bakkwa can be kept in the fridge and to be consumed within 30 days from date of purchase. 

For Fresh Bak Kwa, it is best consumed within 7 days. The remaining bakkwa can be kept in the fridge and to be consumed within 30 days from date of purchase.

Please keep the bakkwa under ambient temperature and avoid direct sunlight.

Q: How much is the minimum order?
A: The minimum order is $20.

Q: How long does it take for order confirmation? 
A: The order confirmation will be sent to your email/phone shortly after your order has been placed.

Q: Do you have a phone number or email that I can contact you at? 
A: Yes, we do. You may drop us an email at sales@fragrance.com.sg. For urgent matters, you may reach us at 6257 8608 or WhatsApp 8881 9608

Q: Can I make any changes to my order after confirmation? 
A: Changes are unable to be made to the order as every order is automatically captured by the system.

Q: I have received an incorrect item. What can be done? 
A: Please inform our staff immediately if and we will make the necessary changes for your order. Otherwise, please drop us an email at sales@fragrance.com.sg, call 6257 8608 or WhatsApp 8881 9608. 

Q: Do you ship overseas? 
A: Yes, we are able to. Just let us know your end destination and items that you would like to ship. We will source for shipping quotes and update you. Just drop us an email at sales@fragrance.com.sg, call +65 6257 8608 or WhatsApp +65 8881 9608 :)